At Starfix Appliance Repair, we pride ourselves on being a leader in honest appliance repair across Surrey, the Lower Mainland, and the Fraser Valley. While we aim to deliver professional service every time, we also understand that no system is perfect. Occasionally, delays or misunderstandings may occur. What matters most to us is how we respond and improve from every piece of feedback.
If you’ve had an issue, we want to hear from you – and more importantly, we want the chance to make it right.
We Welcome Your Feedback
Your voice matters. Whether you’ve experienced a delay, a miscommunication, or you just feel something wasn’t handled quite right, please reach out to us directly at:
This email goes straight to our support team and is reviewed regularly. When appropriate, your concern will be escalated to our management team for investigation.
You can also call us and ask for the Customer Care Manager. We’ll listen to your experience and take the necessary steps to ensure your case is reviewed and resolved professionally.
Why It’s Important to Reach Out to Us First
We’re a small, hardworking team – not robots. We show up every day to provide honest appliance repair with care and precision. If there’s been a misstep, we’d love the chance to fix it before a negative review is left online.
Appliance repairs can be complex, and sometimes an issue may cascade, especially with older or poorly maintained appliances. Communication helps us better understand the situation and find a solution that works for you.
Your Feedback Helps Us Improve
Every email, phone call, or comment allows us to examine how we can do better. We are constantly refining our internal systems, team training, and service procedures.
By sharing your experience, you’re helping us raise the bar for service—not just for you, but for every future customer we serve.
Help Us Help You: Must-Read Blogs
To get the best possible repair outcome, here are some blog posts we recommend you check out:
🔧 Understand Our Inspection Fee & Repair Fee Process:
https://starfix.ca/uncategorized/appliance-inspection-fee-and-repair-fee-explained/
This post outlines why we charge an inspection fee, when it’s applied, and how it’s deducted from your final invoice if the repair is approved.
📸 How to Help Us Fix Your Appliance on the First Visit:
https://starfix.ca/washing-machine-repair/how-to-fix-appliance-on-first-visit/
Get tips on how providing clear photos, model numbers, and issue descriptions can help us bring the right parts and tools the first time.
📜 Know Your Warranty Before You Call:
https://starfix.ca/general-appliance-repair/understanding-appliance-warranties-extended-warranties-what-you-need-to-know-before-calling-for-repairs/
This blog explains the difference between manufacturer and extended warranties, and how they affect who you should call first.
🧼 Simple Maintenance Tips to Prevent Issues:
https://starfix.ca/dishwasher-repair/appliance-maintenance-tips/
Prevention is always better than repair. Keep your appliances running smoothly by following these helpful maintenance steps.
What Happens After You Email Support
Once we receive your email at su*****@*****ix.ca, here’s what you can expect:
- Acknowledgement – You’ll get confirmation that we received your message.
- Review – Our team reviews your file, communication logs, and technician notes.
- Escalation – If needed, your case will be escalated to our management team for deeper investigation.
- Resolution – We’ll work with you to resolve the issue professionally and promptly.
Transparency in Every Step
We understand that waiting for service—or having something not go as expected—can be frustrating. That’s why we’ve built a system rooted in honest appliance repair and transparency.
And just as we hold our team accountable, we also provide you with clear resources, accurate quotes, and fair timelines. Our blogs, quotes, and invoices are all designed to ensure you know exactly what’s happening and why.
One More Reminder About Our Guarantee
🔒 If We Can’t Fix It, You Don’t Pay!
This applies to the repair portion only — the inspection fee still applies, as it covers the diagnostic work and travel.
We stand by our work and only move forward if the repair makes sense and you’re on board.
Final Thought: Let’s Work Together
Starfix was founded on one core belief: every customer deserves to be treated with respect, honesty, and professionalism. That means not only showing up when things go right—but also when something goes wrong.
We’re not afraid of feedback. In fact, we invite it.
So if you’ve had an experience that didn’t meet your expectations, or you’re facing a delay, don’t hesitate. Reach out directly to su*****@*****ix.ca, ask for the Customer Care Manager, and give us the opportunity to serve you better.
Reach out to Starfix Appliance Repair for professional maintenance and repair services across Vancouver, Burnaby, New Westminster, Surrey, and other areas in the Lower Mainland.
Call us today at 604-900-2105 to schedule your next service appointment.
Appliance Repair Service in:
Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Coquitlam, Port Moody, North Vancouver, West Vancouver, Delta, White Rock, Langley City, Langley Township, Maple Ridge, Pitt Meadows, Abbotsford, Chilliwack, Mission.
