Dryer repair by a Starfix technician
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Dryer Repair usually in one visit

Electric and gas dryers that won’t heat, won’t start, take two cycles or make noise, repaired across Metro Vancouver and the Fraser Valley, seven days a week from 8am to 8pm.

Request a service callCall 604-900-2105
90%fixed on the 1st visit
90-dayparts & labour warranty
$0if we can’t fix it
7 days8am–8pm, same-day in most areas

Common dryer problems, and how we fix them

Takes two cycles to dry, no heat, or a burning smell? These are the faults we see most. Tap a card to see how we fix it.

Dryer in a laundry closet

Takes two cycles to dry

Most often the vent run is restricted, not the dryer itself. We check the airflow first.

This is the most common dryer complaint we are called about, and most of the time the dryer itself is fine. Heat is being produced; it simply cannot carry moisture away fast enough because the vent run is restricted. Lint builds up gradually over years, so the decline is slow enough that most people never notice it starting.

There is a quick test. Start the dryer on a heat setting, go outside and put your hand over the exterior vent flap. You should feel a strong, warm flow and see the flap held open. A weak trickle, or a flap that barely lifts, means the run is obstructed. Check the flexible duct behind the machine too — if the dryer has been pushed back hard against the wall, that duct is often crushed flat, which chokes the airflow on its own. If the vent is the problem, a proper vent cleaning fixes it, and it is both cheaper than a repair and a genuine fire-risk reduction.

Glowing electric heating element

Not heating up

A spent thermal fuse, a failed heating element or restricted airflow. We test each one.

Similar to the previous problem, a dryer than runs but doesn’t heat up is often the result of a spent thermal fuse. In addition to keeping the exhaust vents clear of obstructions, you should always take care to clean out the lint trap after every use of your dryer. A dryer repair technician will be able to tell you if there is any blockage in your ventilation, if the machine is being frequently overloaded, or if the thermal fuse was previously activated and needs to be replaced.

Beyond the thermal fuse, a dryer not heating up is sometimes symptomatic of the heating element itself not working properly. A heating element assembly, which includes the heating element itself, thermal fuses, thermostat, and other related components, is what’s responsible for heating the air that dries your clothes. This process is impeded by any lint or debris on the element, or if it’s in contact with the rest of the dryer. The heating element is an electrical component full of coils, which can sometimes break over time with normal use of your dryer. Due to the risk of electric shock when working on a heating element replacement, we advise against a DIY repair for this one. A qualified technician will know a faulty heating element when they see one, and will be able to safely and effectively replace it in order to get your appliance back online.

Appliance plug in a wall socket

Won’t start at all

A blown thermal fuse is the usual cause, or a power problem. We test the fuse and the supply.

If your dryer simply isn’t starting, there’s a good chance there’s a problem with your thermal fuse. These handy little devices were made mandatory for all electric dryers in the 1980s, in order to reduce the risk of fires. If the temperature of your dryer exhaust climbs too high, it activates the thermal fuse, which will shut off the dryer. This acts a safe-guard for faulty dryers, and helps to keep you safe. However, it may be activated when the machine is still at a normal temperature, causing the dryer to either not turn on at all. This is because a thermal fuse is only designed to work one time, and must be replaced afterwards. It’s also possible for a fuse to simply wear out over time, even if it was never tripped by excessive temperatures.

One other cause of this issue we sometimes see is a worn out drive pulley. If the drive belt doesn’t have the correct amount of tension on it, tension which is applied by the pulley, the drum will not spin during the cycle, even if the dryer is heating up as normal.

Electric motor on a workbench

Noisy or vibrating

Usually a worn drive belt, idler pulley or drum rollers. We replace what has worn out.

If your dryer is making strange noises, or causing low-level seismic activity in your home, there could be a problem with the drive set. The drive set is made up of a few components, which are responsible for the mechanical operation of the unit. The parts of a drive set in most tumble dryers are:

  • Drive belt - A piece connected to the dryer’s drive motor, which is responsible for turning the drum.
  • Drum support rollers - The mechanism that sits underneath the drum, allowing it to spin on top. This is usually the source of any strange noises in your dryer - a scraping or squealing when it becomes worn out, and a loud thumping when it develops a flat spot.
  • Drive pulley - Also known as a dryer belt tension pulley wheel, this component maintains tension on the drive belt, allowing the drum to spin.

A technician will take a look at these components, and figure out where replacements and repairs are necessary. Once they’re replaced, you’ll finally get some peace and quiet when running your dryer.

Wire laundry basket with damp clothes

Clothes still wet

Overloading, poor airflow or a heating fault. We check all three.

Like a dishwasher that doesn’t wash dishes, or a fridge that doesn’t keep things cold, it’s especially frustrating when your home appliance fails at its one express purpose. There are a number of reasons why clothes may be coming out of a dryer cycle still wet. One cause could be that you’re overestimating the capacity of your dryer, and overfilling it. If the drum is completely packed, the warm air will not be able to properly circulate, resulting in a tight ball of damp clothes at the end of the cycle. If you’re still experiencing this problem, even with a regular-sized load, it could be a problem with your ventilation.

A good way to test this is to find your exterior dryer exhaust outlet, which is a small vent on the outside of your home. Turn the dryer on, and then head out to the vent. Feel the air coming out of it—if it’s moving very slowly, or isn’t particularly warm, it’s likely there’s some kind of blockage. If it’s not a ventilation issue, it could mean something’s wrong with your dryer’s heating element assembly. If you suspect a heating element trouble, be sure to call a professional rather than attempting a DIY solution, as doing so can be an electrical or fire hazard.

Digital thermostat mounted on a wall

Shuts off mid-cycle

A failing cycling thermostat, or overheating from poor airflow. We test the thermostat and the vent.

All modern dryers have a cycle thermostat, which maintains the temperature of the drum and regulates it so it doesn’t overheat. If your dryer is shutting off mid-way into its cycle, the thermostat may be on the fritz. Although this problem is annoying, it’s certainly better than the alternative, which is your dryer getting hotter and hotter until the clothes inside are scorched. Either way, your thermostat should be replaced.

When a dryer runs for ten or fifteen minutes and then stops, it is usually overheating and protecting itself. The cycling thermostat and the high-limit thermostat both cut power when the drum gets too hot, and the usual reason they are tripping is that hot air cannot escape — a lint-packed vent, a crushed flexible duct behind the machine, or a blocked exterior flap. The dryer is working correctly; the ducting is not.

If the vent is genuinely clear, the next suspects are the thermostat itself, a failing motor cutting out on thermal overload, or a blocked lint screen housing. A dryer that stops and will not restart until it has cooled for half an hour is the classic overheating pattern. A dryer that stops at exactly the same point every cycle, cold, is more likely a timer or control board fault. Either way, running it repeatedly while it overheats is how lint fires start, so it is worth stopping until the cause is known.

Drive belt on a metal pulley

Motor hums, drum won’t turn

A humming motor with a still drum almost always means a snapped drive belt. We replace it.

A motor that hums while the drum sits still almost always means the belt has snapped. The belt wraps the drum and drives it from a pulley on the motor; when it breaks, the motor spins freely and the drum does nothing. The giveaway is that the drum turns far too easily by hand, with none of the usual resistance.

If the belt is intact, the next candidates are a seized idler pulley, worn drum rollers or support bearings that have stiffened to the point the motor cannot overcome them, or a failed motor start winding. These parts are inexpensive and commonly replaced together, since a belt that snapped usually did so because something else was adding drag. Running the dryer repeatedly while it hums will burn out the motor, which turns a small repair into a much larger one.

Lint being removed from a black sweater with a lint roller

Burning smell

Stop the dryer and unplug it. Lint on the heating element is the usual cause. Call us before using it again.

Stop the dryer and unplug it. A burning smell is one of the few appliance symptoms that deserves an immediate reaction rather than one more load. Most often it is lint that has escaped past the screen and settled on the heating element, where it scorches — and lint ignites readily.

The smell can also come from a belt slipping against a seized drum or pulley, which produces a sharper rubber odour, or from a failing motor, which smells more electrical. All three need looking at before the machine runs again. This is also the point to be honest about maintenance: clearing the lint screen every load helps, but it does not reach the lint that accumulates in the housing and the duct run, which is where the real risk sits. If the dryer has never had its vent cleared, that is the place to start.

More about dryer problems

While the image of clean laundry swinging in the wind on a clothesline is picturesque, this aesthetically pleasing laundry solution isn’t exactly practical for those of us with busy lives or limited outdoor space. Thankfully, electric clothes dryers have taken some of the burden of laundry off our hands (and our clotheslines). However, it can really throw a wrench in the works to encounter any kind of snag with your home laundry appliances.

If the inside of your home is starting to look like the dry cleaners, with damp clothes hanging off every available surface, it may be time to consider getting professional dryer repair service. At Starfix, we’ve diagnosed and repaired all kinds of problems with electric clothes dryers. Whether it’s a quick fix, or an extensive repair job, we’re more than equipped to help you get your machinery back to normal and help you reclaim your indoor space.

There are quite a few things that can go awry with your dryer, but there’s a short list of problems that we run into most often. Here are some of the most common problems we see with home electric clothes dryers:

Repair or replace?

Most dryer faults are one inexpensive part: a heating element, a thermal fuse, a belt, an idler pulley or a set of drum rollers. You get a firm quote first, and if it isn’t worth repairing, we say so.

Usually worth repairing

  • Heating element or thermal fuse
  • Cycling or high-limit thermostat
  • Drive belt or idler pulley
  • Drum rollers or glides
  • Igniter or valve coils on gas dryers

Worth weighing up

  • A cracked or rusted drum
  • A failed control board on an older dryer whose part is discontinued

How a dryer repair visit works

Dryers are mechanically simple, and that works in your favour: most faults come down to a heating element, a thermal fuse, a belt, an idler pulley or a set of worn drum rollers. Our technicians carry those parts, which is why dryer calls are among the most likely to be finished in one visit rather than turned into a parts order.

One thing worth saying plainly, because it is the most common misdiagnosis we see: a dryer that takes two cycles to dry a load usually has nothing wrong with the dryer. The vent is restricted. Before paying for parts it is worth ruling that out, and we will check it as part of the diagnosis rather than selling you an element you did not need. Every repair carries a 90-day warranty on parts and labour.

BookGive us the model number and the symptom, or any error code, so we bring the right parts.
DiagnoseWe check the airflow, the heat circuit and the drive before replacing anything.
QuoteYou get a firm price and approve it before any work starts.
RepairCommon parts are on the van, so about 90% of jobs finish on the first visit, with a 90-day warranty.

Dryer repair near you

Appliance repair across Metro Vancouver and the Fraser Valley — from West Vancouver to Agassiz.

Map of Starfix appliance repair service areas across Metro Vancouver and the Fraser Valley
32 communitiesSame-day in most areas8am–8pm 7 days

Vancouver, North Shore & Richmond

Delta, Surrey & White Rock

Langley & the Fraser Valley

Brands we repair

Every major brand sold in Canada. Pick yours for the faults we see most often.

AEG---logoAmanaAriston-Appliance-RepairAsko_logoBeaumark-Appliance-RepairBertazzoni appliance repair - brand serviced by StarfixBlomberg-Appliance-RepairBosch-Appliance-RepairDacor-Appliance-RepairDanby-Appliance-RepairElectrolux Appliance RepairFisher & Paykel Appliance RepairFrigidaire-Appliance-RepairGE-Appliance-RepairHaier-Appliance-Repairikea-appliance-repairInglis-Appliance-RepairJenn-Air-Appliance-RepairKenmore-Appliance-RepairKitchenAid Appliance RepairLG-Appliance-RepairMaytag-Appliance-RepairSamsung-Appliance-RepairSharp appliance repair - brand serviced by StarfixSub-Zero-Appliance-RepairThermador-Appliance-RepairViking-Appliance-RepairWestinghouse-Appliance-RepairWhirlpool-Appliance-RepairWolf-Appliance-Repair

Dryer repair: common questions

Why does my dryer take two cycles to dry?

Usually a restricted vent run rather than a faulty dryer: heat is being produced but can’t carry the moisture away. We check the airflow before replacing any part.

Is it worth repairing a dryer?

Usually. Most faults are a heating element, thermal fuse, belt, pulley or rollers, all inexpensive next to a new dryer. We tell you plainly if it isn’t worth it.

Do you repair gas dryers?

Yes. Gas dryers are serviced by our gas-certified technicians, as BC requires for any work on a gas appliance.

How much does dryer repair cost?

You get a firm quote after diagnosis and you approve it before any work starts. If we can’t fix it, you don’t pay.

What should I do if my dryer smells like burning?

Stop the dryer and unplug it, then call us. It is most often lint that has settled on the heating element, and lint ignites readily.

Before you call, DIY guides: Why your dryer won’t heat · Washing machine and dryer repairs
Related repairs: Washing machine repair · Gas appliance repair · Refrigerator repair · All appliance repair services

Areas That We Service

Map of Starfix appliance repair service areas across the Lower Mainland and Fraser Valley
Starfix Appliance Repair

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