Frequently asked questions

Every repair is priced per job. After the technician diagnoses the problem you receive a written quote for the whole job, parts and labour together, and nothing starts until you agree. The price depends on the part and the problem, so the exact figure comes after the diagnosis. What happens after the inspection

For household appliances the service call is $120. It covers the technician’s visit, the diagnosis and the written quote. If you go ahead with the repair, the $120 is waived and you pay only for parts and labour. If you decide not to repair, the $120 covers the visit. If it turns out to be something we cannot fix, there is no charge. The fee explained in detail

No. We never charge by the hour. The quote you receive is one price for the whole job.

We accept debit, credit, cash, e-transfer and cheques.

Call 604-900-2105, email office@starfix.ca, or click Request a service call and fill in your name, phone number and a short description. The office confirms the earliest available time.

We are available 7 days a week, from 8 AM to 8 PM.

Same-day service is often possible in most areas, but it is not guaranteed. Call 604-900-2105 and the office will confirm the earliest time and tell you what to do before we arrive. Tips for emergency repairs

Common parts are on the van, so about 90% of repairs are finished on the first visit. Occasionally a part has to be ordered, which means a second visit. Why a second visit is sometimes needed

Email a photo of the appliance and of its model and serial number sticker to office@starfix.ca. It helps the technician bring the right parts. How to help us fix it on the first visit

To reschedule or cancel, or to ask about an invoice, call 604-900-2105 or email office@starfix.ca.

Washers, dryers, refrigerators and freezers (including ice makers and wine fridges), dishwashers, stoves, ranges, ovens and cooktops, wall ovens, range hoods, garburators and microwaves. See all our services

Yes. We repair commercial appliances for restaurants, cafes, offices, laundromats and other businesses, including reach-in refrigeration, commercial dishwashers, ovens, soft-serve machines, fryers, ice machines and laundry equipment. The service call for commercial appliances is $150, and it is waived if you go ahead with the repair. Commercial appliance repair

All brands and all types of appliances, including built-in and premium brands such as Miele, Speed Queen, Monogram, Sub-Zero and Thermador. Brands with their own page:

Yes. Our technicians are gas-certified for gas ranges, ovens and dryers. Gas appliance repairs

Yes. Email the appliance model number to office@starfix.ca and we will send you a quote.

We clean top-load washers (top-load only, not front-load). Ask the office for the price. We do not clean dryer vents.

We do not repair small or portable appliances (for example mixers, vacuums, coffee machines, pressure cookers and portable air conditioners), TVs, electronics, sewing machines or pressure washers. We also do not sell parts, buy used appliances, or do manufacturer-warranty or extended-warranty repairs.

We serve everywhere from West Vancouver to Agassiz, 7 days a week. Our technicians come to your home or business. Abbotsford, Agassiz, Burnaby, Chilliwack, Coquitlam, Delta, Langley, Maple Ridge, Mission, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver, White Rock.

20627 Fraser Highway, Langley City, BC V3A 4G4. Our technicians come to you.

Yes. Our own repairs carry a 90-day warranty on parts and labour. We do not handle manufacturer-warranty or extended-warranty repairs.

Then there is no charge for the service call.

We are asked this so often that we wrote an article about it. When to repair or replace an appliance · How to make sure your technician is honest

Leave the home immediately and call 911 or the FortisBC emergency line first. Once everyone is safe, call us.

By phone at 604-900-2105, by email at office@starfix.ca, or online: click Request a service call. We answer 7 days a week, from 8 AM to 8 PM.

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