When your appliance breaks down, the last thing you want is multiple repair visits and long delays. At Starfix Appliance Repair, we pride ourselves on completing as many repairs as possible on the first visit. But here’s the truth: we can’t do it alone.
You—the homeowner or tenant—play a big role in helping us prepare for your service call.
This blog will show you exactly what you can do to make your repair visit fast, efficient, and successful—possibly even the same day.
🧰 Why First-Visit Repairs Matter
Every extra visit means more delays and costs. When we know what we’re walking into, we can stock the right parts, prepare the right tools, and allocate the time needed to finish the job quickly.
Our goal is to reduce unnecessary back-and-forth and fix your appliance the first time we show up.
✅ Here’s What We Need From You Before the Visit
📸 1. Photos of the Appliance
Take a clear photo of the front of the appliance and one of the manufacturer’s label (usually inside the door or on the back). This helps us:
- Identify the exact model
- Match compatible parts
- Understand the layout before we arrive
🔢 2. Model & Serial Number
Even better than photos? Send us the model and serial number written out. We can use these to pre-check parts availability and service documentation.
Not sure where to find them? Check:
- The door frame (dishwashers, washers, dryers)
- Back panel (fridges, ovens)
- User manual (if available)
🎥 3. Short Video of the Issue (If Possible)
A quick video of the appliance making a noise, failing to start, or displaying an error code can give us insight before we arrive.
This helps us:
- Understand symptoms
- Simulate the issue in advance
- Choose diagnostic tools accordingly
🗣️ 4. Detailed Description of the Problem
In your own words, tell us:
- What is (or isn’t) happening
- When the issue started
- Whether it’s intermittent or consistent
- Any smells, leaks, or sounds
Even if you’re not technical, this info is gold for our technicians.
🚚 5. Let Us Bring the Right Parts
We aim to fix appliances on the first visit whenever possible—but here’s the reality:
There are thousands of appliance models and parts. It’s just not possible to carry every single part for every brand and model in our service vehicles.
However, we do stock the most commonly used parts for the most popular brands like Whirlpool, Samsung, LG, Frigidaire, GE, and others. When we receive the model number and a description of the issue ahead of time, we can greatly increase the chances of having the right part on hand.
If the part isn’t common or must be special-ordered, we’ll provide a quote after the inspection and schedule a follow-up visit as soon as the part arrives.
📌 The more we know before we arrive, the better we can prepare—and the more likely we can fix your appliance on the first visit.
📎 Related Resource: Know How the Fees Work
Before your visit, we highly recommend you review our detailed guide:
🔗 Appliance Inspection Fee and Repair Fee Explained
This blog explains exactly what to expect, when you’ll be quoted, and how your inspection fee gets credited toward the repair if you proceed.
📲 How to Send Us Info
After you book your appointment, you can:
- Email your photos, model numbers, and videos to office@starfix.ca
- Text them if you’re speaking with a dispatcher
- Mention all key details in your online booking form at Starfix.ca
🧼 Your Prep Helps Everyone
The better prepared we are, the more efficient your visit will be. Here’s what your efforts lead to:
✔ Faster diagnosis
✔ Fewer repeat visits
✔ Higher chance of a same-day fix
✔ Clearer communication with your technician
✔ Potential cost savings
📞 Book Today – Be Ready
Ready to get that appliance fixed? Help us help you!
Gather your info, and let’s make this visit count.
📞 Call 604-900-2105
🌐 Book online at Starfix.ca
📍 Service Areas
We proudly serve the following locations:
Vancouver, Burnaby, New Westminster, North Vancouver, West Vancouver, Richmond, Surrey, Delta, White Rock, Langley City, Langley Township, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Abbotsford, Chilliwack, Mission, Tsawwassen, Fleetwood, Guildford, Cloverdale, Metrotown, Yaletown, Gastown, Dunbar, Kitsilano, Agassiz, Harrison Mills, Rosedale, Sardis
What Client are Saying:
I am extremely appreciative of and impressed by the service my wife and I received yesterday. We reached out through Google to Starfix after our dishwasher stopped working and were quickly responded to with pricing and scheduling information. We were able to book an appointment within about 5 days of us reaching out even with our limited availability. The two technicians that arrived were within the time window given, very patient and respectful, knowledgeable, and made sure we clearly knew what the costs would be before proceeding. The entire appointment lasted less than an hour and our problem was not only solved, but they were able to find a solution to another one that we had at the same time! We are so thankful and know where to go should we need this type of support again in the future. Liss Cairns
