Privacy Policy
What we collect when you contact Starfix, why we collect it, and the choices you have. Last updated October 29, 2026.
Ask a privacy questionRead the policyStarfix Appliances Inc.
Starfix Appliances Inc. repairs household and commercial appliances from West Vancouver to Agassiz. Our office is at 20627 Fraser Highway, Langley City, BC V3A 4G4.
This policy covers starfix.ca, our phone line, our email and our website chat. By using them you agree to the practices described here. If you have a question or a request about your information, write to office@starfix.ca or call 604-900-2105.
What we collect
We collect information when you contact us, book a repair or use our website.
Service call request
Your name, phone number (if you give one), email (if you give one), the service you need and a description of the problem.
Calls and emails
Whatever you tell us: your name, address, appliance details, and any photos or model and serial numbers you send.
Website chat
The messages you type into our chat assistant.
Your repair visit
The address of the visit, the appliance, notes from the technician, quotes, invoices, payment records and warranty records.
Job applications
The resume and details you email us when you apply for a job.
Technical information
Your IP address, browser, device, the pages you view and how you found our site.
How we use it
Our website chat
A few things worth knowing before you use the chat.
Tools that help us run the site
These companies handle some of the information described above on our behalf.
Google Tag Manager and Google Ads
Measure visits and how well our advertising works.
Microsoft Clarity
Shows us clicks, scrolling and page views, so we can see where the site is hard to use.
CleanTalk
Checks form entries to block spam.
Anthropic
Writes the replies in our AI chat assistant.
Cookies
The tools above may place cookies on your device to remember your visit and measure traffic. You can block or delete cookies in your browser settings, and the site will still work. You can manage Google ad personalisation at adssettings.google.com.
Sharing your information
We don’t sell your information
We don’t sell it or give it to anyone for mass email marketing.
Only people who need it
Our office staff and technicians see what they need for your job, and the service providers listed above handle the data they work with.
When the law requires it
We may share information to follow the law, to protect our rights or property, or to deal with misuse of our website.
Keeping it safe
Security
Our website uses HTTPS, and we limit access to the people who need your information to do their work.
How long we keep it
As long as we need it to serve you, honour the 90-day warranty, and meet legal and tax record rules. Website chats are kept for 60 days.
Outside Canada
Some of the tools above are run by companies outside Canada, so your information may be processed in the United States or other countries.
Your choices
Questions about your privacy?
Write to office@starfix.ca or call 604-900-2105. We will answer your request as soon as we can.
Email usCall 604-900-2105Other websites we link to, such as Facebook and Google, have their own privacy policies. Our website is not aimed at children. When we change this policy we post the new version on this page and update the date at the top.
